Trust center·Reliability
Reliability and uptime.
How we design for availability, what we target, and how to reach real-time status and incident history.
What we target
Availability SLA
99.99% uptime target for the production platform.
Recovery time objective
Under one hour to restore service.
Recovery point objective
Fifteen minutes of maximum data loss.
Monitoring
24x7 monitoring with on-call escalation and documented incident response.
How we stay resilient
Redundant infrastructure
- ·Multi-region AWS deployment
- ·Automated failover for critical components
- ·Continuously tested backups
Operational discipline
- ·Change management and immutable deploys
- ·Quarterly incident-response drills
- ·Post-incident reviews with corrective actions
Real-time status
For current operational status, incident history, or scheduled maintenance windows specific to your environment, contact security@saksho.ai or your account team. Enterprise customers receive proactive incident notifications under their support agreement.
Need more detail?
Our security team can walk your team through controls, share documentation under NDA, and answer assessment questionnaires.